Introduction

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for VidhyaMatrix, a school management software operated by Nexaroot Technology India Pvt. Ltd. . By subscribing to our services, you agree to the conditions described below.

Subscription and Billing

VidhyaMatrix operates on a prepaid subscription model. Users are required to pay in advance for the selected plan. Once a subscription is activated, the services become accessible as per the plan features.

Cancellation Policy

Users may request cancellation of their subscription at any time. However, cancellation will only stop future billing cycles and will not automatically qualify for a refund of the current active subscription period.

Refund Eligibility

Refunds may be considered only in genuine cases such as duplicate payments, technical issues preventing service usage, or billing errors. All refund requests are subject to review and approval by our team.

Refund Processing Time

If a refund request is approved, the refund amount will be processed within 1 to 10 working days through the original payment method. The actual time taken may vary depending on the bank or payment gateway.

Non-Refundable Charges

Taxes, payment gateway charges, setup fees, and any third-party service charges are strictly non-refundable under all circumstances.

Service Usage

If the service has already been used or accessed during the subscription period, partial or full refunds may not be applicable unless there is a proven issue from our side.

Termination of Services

In case of violation of our Terms & Conditions or misuse of the platform, services may be suspended or terminated without any refund.

Changes to Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated policy.

Contact for Refund Requests

For any refund or cancellation-related queries, please contact us with your transaction details:

Company: Nexaroot Technology India Pvt. Ltd.
Website: https://nexaroot.in
Email: support@nexaroot.in